Account-related questions
Register Go to the page and provide your mobile number or email, password, and required information. Your account will be created in just 1 minute. Registration is completely free and instant.
No. According to Caji's rules, each person can maintain only one account. Creating multiple accounts may result in account closure and bonus cancellation.
Login On the page, click the "Forgot Password?" option. An OTP code will be sent to your registered mobile number or email. Use it to set a new password — the entire process takes 2 minutes.
Yes. After logging in, you can change your name, email, and password from account settings. For mobile number changes, you may need to contact our support team.
Yes. For security, you must verify your identity before your first withdrawal. Submit a copy of your national ID or other valid identification for quick verification.
Only individuals 18 years or older can open an account on Caji. Participation by minors is strictly prohibited.
Yes. Responsible Gaming As part of our policy, you can place your account on pause for a specific period. You can request this through our support team.
Yes, you can log in from any smartphone browser by visiting caji.vu. Also, Caji App Download makes access easier. The app works on both Android and iOS.
Deposits & Withdrawals
After logging in, go to the "Deposit" option on your dashboard. Pay via mobile banking or e-wallet. With the correct reference number, your balance will be credited within minutes.
The minimum deposit amount on Caji depends on your payment method. You can typically start from 200 BDT. Check the Cashier section for the latest information.
Withdrawal requests typically process within 24 hours of submission. Mobile banking withdrawals are often faster. The process is quicker once verification is complete.
Wait a few minutes first. If your balance still hasn't arrived, contact our support team with a screenshot of the payment and your transaction ID. We'll resolve it quickly.
Caji supports various mobile banking and e-wallet payment methods. We also offer bank transfer options. See the full list of supported methods in the Cashier section.
Withdrawal limits depend on your account verification level and payment method. Verified accounts typically allow higher withdrawal amounts. Contact our support team for detailed information.
Caji does not charge any additional deposit fees. However, your payment provider may apply service charges according to their own terms. Check the relevant platform's fee policy before making a transaction.
Bonuses & Promotions
Yes. New members receive a welcome bonus on their first deposit. The bonus amount and conditions may change over time. Register Learn about current offers.
Each bonus comes with its own wagering requirements. Typically, you need to place bets equal to a specific multiple of the bonus amount before you can withdraw it. Read the terms carefully before accepting any bonus.
Yes. Regular players get weekly or monthly cashback offers. The cashback amount depends on how much you've played.
Loyalty points accumulate with every bet. Once you reach a certain amount, you can convert them into bonuses or rewards. The more you play, the more points you earn.
Yes. If you invite a friend to Caji and they register and make their first deposit, you'll earn a referral bonus. Check the promotions section for full details.
Enter the bonus code in the designated field during deposit or registration. Once your deposit is complete, you cannot add a code later, so make sure to do it beforehand.
Game-related questions
Caji offers Slots, Live Casino, Table Games, Sports Betting, and Virtual Games. Thousands of games from the world's leading game providers in one place. Game Lobby See everything from.
Yes. Live Casino In Live Casino, play baccarat, roulette, blackjack, and other games in real-time with professionally trained dealers. Enjoy the casino experience from home through high-definition streaming.
Sports In Sports Betting, you can bet on cricket, football, tennis, badminton, basketball, and many other sports. With Live Betting, you can also place bets on matches in progress.
Yes. All Caji games are mobile-friendly. Whether on browser or App Play smoothly with any device. You'll get great performance on both Android and iOS.
Yes. All games at Caji use RNG (Random Number Generator) technology, which is tested by independent auditors. Results are completely random and fair.
First, refresh the page and check your internet connection. If the problem persists, take a screenshot and contact our support team with the game name and time. We'll fix it right away.
Security & Privacy
Yes. Caji protects your information with SSL encryption. We never sell or share your data with third parties. For more details, Privacy Policy Read more.
Go to Account Settings and enable two-step verification in the Security section. You'll receive an OTP code on your mobile every time you log in. This is highly effective for account protection.
Change your password immediately and notify our support team. If needed, request a temporary account lock. Our security team will act quickly.
Caji operates under an international gaming license. We comply with regulatory guidelines to ensure player protection and fair gaming.
Yes. Caji follows strict KYC and AML policies. Suspicious transactions are monitored automatically. This protects all users.
Support & Contact
Contact our support team via live chat or email on the website. Live chat typically responds fastest. Our support team can communicate in Bengali.
Yes. Caji's support team is active 24/7, every day of the week. You'll get help even on holidays.
You can file a complaint directly with our support team. If not resolved, it will be escalated to senior management. All complaints are taken seriously and answered within the set timeframe.
Full Terms & Conditions Terms and Conditions You'll find it on the page. To learn about our Privacy Policy, Privacy Policy See. For responsible gaming guidelines, Responsible Gaming View the page.